Shipping policy

Shipment processing time

All orders are processed within 2–7 business days of receipt. Orders are not processed or shipped from Saturday, 12 pm EST through Sunday, or holidays.

True Aura LLC is a small business and does not stock items. Shipments may be delayed due to high volume orders, or procuring products to make order. If your shipment experiences a significant delay, we will contact you via email or phone.

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

*Free shipping on orders of $50 or more.

Overnight delivery is only available for orders with delivery addresses within the continental United States.

Shipment Confirmation and Order Tracking

You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.

Missing or Damaged Shipments

We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.

True Aura LLC will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package